Frequently Asked Questions

This is a type of service that allows you to flexibly customize your order while working. Also, an exclusive feature of ultra is per-minute payment, you pay only for the time that the order is running. Ultra viewers have a larger selection of functions.

At the moment, there is a period of time between the launch of viewers and their display on Twitch, usually about 5 minutes. But sometimes it can reach 10-12. If time has passed and there are still no viewers, contact in .

In order for chat bots to write, you must have follow mode disabled, or you first need to buy followers, then your followers will be used as chat bots.

Twitch updates the number of views approximately once an hour. Therefore, you should not expect results right away.

Nowadays, it is very difficult to gain the attention of the public, because people are reluctant to visit unknown streamers. Thanks to promotion, you can attract new viewers because... you will be higher in the list of streams. This way you will speed up the development of your channel!

Viewers and Viewers in list are two separate services that can be purchased in the Viewers ultra package for twitch.

• Viewers only affect the viewer counter under the stream.
• Viewers in the list do not affect the viewer counter but appear in the list of viewers (in the chat).
• Chat bots do not affect the viewer counter, but appear in the list of viewers and write your messages in the chat!
• Before using chat bots, you need to download messages in the corresponding "Upload messages" tab in the panel.
• It should be a .txt file and each message should be on a new line.

  message 1

  message 2

  message 3

  message 4

• Chat bots are counted separately from viewers in the list.
• If you have 50 views on the list and 50 chatbots, there will be a total of 100 on the list.

The system automatically selects the best accounts for your channel. First, accounts subscribed to your channel and having points are chosen, then just subscribers, then accounts with points, and finally - other random accounts.

Read more about this in the Instructions.

The system selects only "healthy" accounts - those that are not banned, can write in chat, are not busy with other orders on the same channel and are not overloaded with work. Broken or busy accounts are automatically excluded.

See detailed criteria list in Instructions.

Don't worry! If your accounts are not enough for the order, the system will automatically add missing accounts from StreamRise's general database. For example, if you need 100 accounts and only have 30 working ones, the system will add another 70 from us.

Read more in Instructions.

These are special Twitch points that accounts earn for watching streams, participating in chat and predictions on your channel. Accounts with points look more natural and get priority when selecting.

Read more about this in Instructions.

If your accounts are not participating in orders, check the following:

1. Make sure accounts are active in the system
2. Check that accounts are in working condition
3. Make sure accounts are not used in other active orders for the same channel
4. Make sure the correct pool is selected in order settings
5. After changing the pool in the order, be sure to restart the order

The message generation function allows you to automatically create messages for your accounts. Here are the steps to use this function:

1. Go to the "Message Generation" section in the control panel
2. Select accounts for which you want to create messages
3. Select a message template or enter text yourself
4. Configure generation parameters (e.g., number of messages, frequency, etc.)
5. Start message generation

If you have remaining questions or problems, you can contact our support service: