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Contact & routing

Talk to a human at Streamrise.

Pick what you need help with — we'll route you to the channel that resolves it fastest. Usually replies within minutes, 09:00–23:00 UTC, Mon–Sun.

Replies within minutesMost questions are answered in our 48-question FAQ →
Start here

What do you need help with?

Choose the closest fit. We'll point you at the channel that handles it, with no ticket queue in between.

Channels

Reach the right inbox

Every channel reaches the same team and the same ticket history. Switch freely without repeating yourself.

Live chat Fastest response

Use this when: order status, delivery questions, refund requests, or any account-related issue.

Usually replies within minutes, 09:00–23:00 UTC, Mon–Sun Replies in English
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Email — support
Copied

Use this when: privacy or GDPR requests, data export, or anything that needs a written record.

Usually replies within minutes, 09:00–23:00 UTC, Mon–Sun Replies in English
Email supportOr click the address to copy
Telegram
@streamrise_support

Use this when: you prefer Telegram. Same response time as live chat, handy on mobile.

Usually replies within minutes, 09:00–23:00 UTC, Mon–Sun Replies in English
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Business inquiries
Copied

Use this when: partnership, reseller or API access, press, sponsorship, or paid integrations.

Usually replies within minutes, 09:00–23:00 UTC, Mon–Sun Replies in English
Email business teamOr click the address to copy
Who you're contacting
Operated by
The StreamRise team
Business mail
biz@stream-rise.com

StreamRise is an online business serving streamers worldwide. We don't publish a visitor address: there is no public-facing office, and exposing a street pin would be a customer-safety regression. Email reaches the same team as live chat.

Faster than waiting for a reply: