Contact
Streamrise Support

We answer every inbound on a 24/7 rotation. Median first-response time is under 90 seconds on live chat and under 2 hours on email across the support / sales / API / refunds inboxes. Urgent delivery issues during an active stream take priority over inbox tickets — hit the chat widget bottom-right for the fastest path. Every conversation is logged to a shared ticket system, so handoffs between shifts don't reset context or re-ask questions you've already answered.

Four specialized inboxes below route questions to the operator best positioned to answer them. Using the right inbox cuts response time by roughly half: support@ for orders and delivery; sales@ for volume pricing, reseller API access and custom SLAs; api@ for endpoint questions, webhook payloads and rate-limit tuning; refunds@ for refund eligibility, partial-delivery adjustments and chargeback disputes. A misrouted email still gets answered — it just takes an extra hop to reach the right owner.

Not sure which channel fits? Default to live chat. The operator who picks up sees your current order state, payment history, and the delivery-engine health dashboard in one view, so most questions get resolved inside the first message. If your request needs a paper trail — refund approvals, B2B agreements, webhook config — we'll send a follow-up email from the correct inbox for your records. For incidents affecting delivery across multiple customers, the service status page posts plain-language timelines without requiring you to open a ticket.