Streamrise Transparency Report

How we measure

Metrics come from the internal operations dashboard that runs against the same PostgreSQL instance fulfilling live orders — no separate reporting pipeline, no post-hoc massaging. Follower retention is the percentage of delivered followers who remain on the channel 60 days after delivery; it's computed per-cohort on the day of the cohort's 60-day anniversary and re-aggregated into the current monthly average.

Chat authenticity score is a blended metric from three inputs: token-variance across delivered messages in a session; keyword-repetition rate per 100 messages; and moderator-escalation probability given the chat content we emit. A score of 1.0 means a human reviewer couldn't distinguish our chatters from a moderator-vetted real audience. Below 0.85 triggers an internal ops review of the tier's message template.

Refund rate reports closed-and-paid refunds as a share of total orders in window. It excludes refund requests we declined (fraud attempts or orders delivered-to-spec where the channel owner later changed their mind). The "orders resolved <24h" sub-metric is a promise we hold ops to internally; the gap between "opened" and "resolved" is tracked separately.