Streamrise User Agreement

Last updated: November 5, 2026

This User Agreement (the "Agreement") sets out the rules for using the website stream-rise.com, its pages, the personal account and the related online services (together, the "Website"). The Website is operated by Sole Proprietor Alexander Mikhailovich Bogachev (ИП Богачев Александр Михайлович), TIN (ИНН) 237201958986, OGRNIP (ОГРНИП) 322237500179065 (the "Contractor").

By opening, browsing or otherwise using the Website you confirm that you have read this Agreement and accept it. If you do not agree with it, please stop using the Website.

1. Related documents

This Agreement applies together with the following documents published on the Website:

the Public Offer — the agreement for the provision of services that you conclude with the Contractor when you pay for an order or top up your balance;
the Privacy Policy — how we process personal data;
the Refund Policy — how refund requests are handled.

The purchase of services is governed by the Public Offer. If this Agreement and the Public Offer differ on a question related to the provision of services, payment or refunds, the Public Offer prevails.

2. Terms used

User — any person who uses the Website, including a Customer.
Customer — a User who places and pays for an order for the Contractor's services.
Services — the Contractor's services for the promotion and informational and marketing support of streaming channels and other digital resources, described on the Website.
Personal account — the personal area of the Website where the Customer's orders and internal balance are recorded. The internal balance is not a bank account, a deposit or an electronic means of payment.

3. Age and capacity

Services may be ordered only by persons who are at least 18 years old and have full legal capacity, or by representatives of legal entities and sole proprietors acting within their authority.

4. Personal account

A personal account is created when you register or place your first order: the e-mail address you enter at checkout becomes your login. You must provide accurate and current information and keep your login details, links to the control panel and API keys confidential. You are responsible for all actions performed using your credentials.

The Contractor may suspend or block a personal account in the cases set out in Section VIII of the Public Offer, including attempts to circumvent the system, fraud or a chargeback without lawful grounds.

5. Prices, ordering and payment

The description of each service and its price are published on the Website. The price that applies to an order is the price shown at the moment of payment.
Services are paid in advance in full (100% prepayment). Paying for an order or topping up the internal balance means acceptance of the Public Offer.
Card payments are processed on the secure payment page of a certified payment processor. Card details are not transferred to, processed or stored by the Contractor.
The e-mail address you enter at checkout is used to send you the payment receipt and order information and may be provided to the payment processor that handles your payment.

6. Delivery of services

Services are provided online; there is no physical delivery. Depending on the service, performance starts automatically after payment or when you launch the service from your personal account. The expected start time and delivery speed of each service are stated on its page on the Website. Actual timing may vary with technical conditions and with the conditions of the streaming platforms, and an order may be delivered in parts.

7. Refunds

Refunds are made in the cases and in the manner set out in Section VII of the Public Offer and described in the Refund Policy:

if your balance holds funds that have not been used to pay for services, you may request a refund of those funds without stating reasons; commissions of payment services and banks are not refunded;
if a paid service was not rendered, the money is refunded; if it was rendered improperly, the Contractor offers options for correcting it;
money paid for services that have been rendered is not refunded;
a refund request is sent to support@stream-rise.com and considered within up to 5 business days; the amount is determined from the debit operations on your balance, and the refund is made only to the payment details used for the payment.

8. Rules of use

When using the Website you agree not to:

use the Website or the Services in breach of applicable law;
pass your login details, control-panel links or API keys to third parties;
attempt to circumvent limits, abuse bonuses or promo codes, or exploit technical vulnerabilities of the Website;
interfere with the operation of the Website or try to gain unauthorised access to it;
pay with payment instruments that do not belong to you.

9. Intellectual property

The Website's content, design, trademarks, logos and software belong to the Contractor or to third parties and are protected by law. They may not be copied, modified or distributed without the right holder's permission.

10. Limitation of liability

The Services are informational and marketing in nature. The Contractor does not guarantee income, organic audience growth or the preservation of results after the paid period ends, and is not responsible for decisions of streaming platforms (Twitch, Kick, YouTube and others). The full terms of liability are set out in Sections IV and IX of the Public Offer.

11. Personal data

By using the Website and placing orders you consent to the processing of your personal data in accordance with the Privacy Policy and Federal Law of the Russian Federation No. 152-FZ "On Personal Data". The operator of personal data is the Contractor.

12. Changes to this Agreement

The Contractor may amend this Agreement. The amended version takes effect from the moment it is published on this page. Continued use of the Website after publication means acceptance of the amended version.

13. Governing law and disputes

This Agreement is governed by the laws of the Russian Federation. Disputes are settled through negotiation first: a claim is sent by e-mail to support@stream-rise.com, and the deadline for responding to it is 30 calendar days from receipt. If the dispute is not resolved, it is referred to court in accordance with the laws of the Russian Federation.

This Agreement is also available in Russian at stream-rise.com/ru/user-agreement. In case of any discrepancy, the Russian version prevails.

14. Contractor details and contacts

Seller: Sole Proprietor Alexander Mikhailovich Bogachev (ИП Богачев Александр Михайлович)
TIN (ИНН): 237201958986
OGRNIP (ОГРНИП): 322237500179065
Address: Armavir, Krasnodar Krai, Russian Federation
Support, refunds and claims: support@stream-rise.com, Telegram @streamrise_support
Business inquiries: biz@stream-rise.com